Shipping policy

SHIPPING POLICY

Last updated: October 2026

Thank you for shopping at KALVANI. This Shipping Policy explains how we process and deliver orders placed through kalvani.ch.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or public holidays.

During periods of high demand, holidays, or other exceptional circumstances, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation where available.

2. SHIPPING DESTINATIONS

KALVANI ships to Switzerland and selected European countries.

Available shipping destinations are displayed during checkout. If your country or delivery address is not available at checkout, we are currently unable to ship the order to that destination.

Shipping availability may vary depending on the product and destination.

3. WHERE ORDERS SHIP FROM AND ESTIMATED DELIVERY TIMES

KALVANI is operated from Switzerland (see our Legal Notice), but we do not hold stock in Switzerland. Products are shipped directly to you by our fulfilment partners from international warehouses, mainly in China.

Ships from: international fulfilment warehouses, mainly in China

Order processing (handling): 1–3 business days

Delivery to Switzerland: approximately 8–15 business days after dispatch

Delivery to other European destinations: approximately 8–15 business days after dispatch

These delivery times are estimates and are not guaranteed. Delays can occur, for example because of customs clearance, carrier delays or public holidays.

4. SHIPPING COSTS

Switzerland: CHF 7.90 per order – free shipping on orders of CHF 65 or more.

Other European destinations: CHF 15.00 per order – free shipping on orders of CHF 100 or more.

The exact shipping charge for your order is always shown during checkout before you complete your purchase. You will not be charged additional shipping fees because an order is delivered in more than one package.

5. ORDER TRACKING

Tracking information will be provided when tracking is available for your shipment.

Please note that tracking information may require some time to become active after the carrier receives the shipment.

Not all shipping methods or destinations may provide full end-to-end tracking.

6. MULTIPLE PACKAGES

Products in the same order may occasionally be fulfilled from different locations.

As a result, an order containing multiple products may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless this was clearly disclosed before purchase.

7. DELIVERY DELAYS

Although we work to have orders delivered within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• Carrier delays
• Customs processing
• Public holidays
• Severe weather
• High shipping volumes
• Incorrect or incomplete delivery information
• Other transportation or logistical disruptions

If your order is significantly delayed, please contact us so that we can investigate the shipment.

8. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please check your delivery address carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at:

support@kalvani.ch

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

Additional shipping costs resulting from an incorrect address provided by the customer may be the customer's responsibility where permitted by applicable law.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that your package should have arrived but you have not received it, please contact us.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.

Please do not assume that a package is lost solely because the estimated delivery date has passed, as carrier or customs delays can occur.

10. DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, please contact us as soon as possible at:

support@kalvani.ch

Please include:

• Your order number
• A description of the problem
• Clear photographs of the damaged product and packaging where possible

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

11. CUSTOMS, DUTIES AND IMPORT CHARGES

Our products are shipped from international fulfilment warehouses, mainly in Asia.

Product prices and shipping charges do not include import VAT, customs duties or customs clearance fees. These charges are not collected by KALVANI at checkout. Where applicable, the customer must pay them to the carrier or customs authority before or upon delivery.

Switzerland: Import VAT is generally collected when the calculated tax exceeds CHF 5. Customs clearance and handling fees of the carrier may also apply.

European Union: Import VAT of your country generally applies to goods imported from outside the EU. Customs duties may also apply, depending on the goods and applicable regulations. Carriers may charge additional customs clearance fees.

The amount depends on the destination country, order value, product type and carrier.

If you refuse delivery because of import charges, the parcel may be returned to the sender. Please contact us immediately at support@kalvani.ch. Refunds and any lawful deductions are handled in accordance with our Return and Refund Policy and applicable consumer protection laws. Your statutory rights remain unaffected.12. ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

If the order has already been processed or shipped, cancellation may no longer be possible.

In that case, you may request a return after receiving the product in accordance with our Return & Refund Policy.

13. RETURNS

Shipping related to product returns is governed by our Return & Refund Policy.

Please contact us before sending any product back.

Returns are sent to our return address in Switzerland, which we provide with your return instructions. Returns are never sent to a supplier warehouse abroad. For change-of-mind returns, customers in Switzerland only pay the domestic Swiss postage to that address; customers in other European countries pay the postage from their country to Switzerland. For defective, damaged or incorrect items, KALVANI covers reasonable return costs.

14. CONTACT INFORMATION

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact:

KALVANI
Switzerland

Email:
support@kalvani.ch

Website:
kalvani.ch